When ordering free studio audience tickets on our website, guests are asked to provide us with their email address and phone number; however, that is optional. We request that information so that we will have a means to contact you in the event of a show change or cancellation. If a show cancels a previously scheduled show date for example, we send a mass email out to all ticket holders. This is an automatic process that pulls addresses from information submitted on the order form.
We collect personal information that you provide when submitting ticket orders on our website. Currently, we request your name, email address and phone number. We may implement optional surveys or contests requesting personal information and that may include demographic information, information about your personal interests and your feedback. If you select "Opt In" on the order form, we may use your personal information to contact you by email or phone about new shows or upcoming events that may be of interest. Occasionally we may also request feedback about your experience with our services and/or inquire about your demographics, preferences, interests and your general feedback as a valued customer.
When you visit www.tvtickets.com or use our services, some information is automatically collected. For example, when you visit our website or use our services, your Internet Protocol (IP) address, access times, browser type and language, and the website you visited before ours are logged automatically. We also collect information about your usage and activity. We may tie your IP address to information we automatically collect on our sites. We may also tie information that we automatically collect with personal information, such as your login ID and information you give us on the order form. We use our own products, and products of third parties acting on our behalf, to analyze, enhance and improve our services. Information we collect may be in the form of personal information or anonymized data. Anonymized data may be in the form of combined data. Combined data is information we collect about a group or category of services or users from which individual user identities have been removed. In other words, no personal information is included in combined data. Combined data helps us understand trends in our users' needs so that we may then consider and/or implement new features or services. This policy does not restrict or limit our collection and use of combined data.
Your information may be used to: operate and improve our website, social media outlets and services; process and deliver contest entries and rewards, respond to your comments and questions, provide customer service, contact you to request feedback about your experience with our products and services or learn about your demographics, preferences and interests. We may also use your information to provide and deliver products and services you use, send you information related to our products and services you use; including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages. We may also communicate with you about contests, promotions and rewards, upcoming events, and other news about events, products and services offered by our selected partners. We may anonymize and combine personal information for different purposes including market analysis, traffic flow analysis and reporting to deliver relevant advertising and information based on click stream data. We may customize or personalize your online experience to pre-populate forms, display relevant content, and customize or personalize advertising and communications to bring you relevant information about shows, events and services that may interest you. We may also link, combine or supplement your personal information with other personal information we get from third parties such as a business directory. We do this to help understand your needs and provide you with better or improved services.
We do not share your personal information with third parties, any other company or organization other than as follows: Some studio facilities or production companies require a list of the individual names of guests attending their shows for security purposes. There is a possibility, although very unusual, that they may request personal contact information for selected individuals and at their request it may be provided. Additionally, information may be shared in a collected form that does not directly identify you. With your consent for example, you agree to allow us to share your information with other third parties for their marketing purposes, subject to their separate privacy policies. When you choose to publicly sign up for forums and other community sections of our website where certain information will be displayed along with posts, comments and other content you choose to share, you agree that your information could be used to send you unsolicited messages. If you use a bulletin board, blog, or chat room, be aware that any personally identifiable information that you submit can be read, collected, or used by other users.